Springfield Store and Cafe, on the western edge of Canterbury Plains, is the last place to feed before Arthur's Passa to Trip Advisor (1.5 stars) of Google Reviews (1.5) and Yellow (1 star) that's the last the place you would like.
"I have never hit such a rough person," Col Henderson of Christchurch said in a coffee shop earlier this month – one of 71 (out of 99) on TripAdvisor to assess the institution "Grozan".
"As Kiwis is concerned, tourists can experience this type of service in our country."
The Bateman Bay visitor offered: "I did not even see how the food was." He said he had no coffee, did not eat breakfast, and the lady just wanted to go home. "
"Olivia" tends to say, "The older lady slammed our chips and roughly mocked myself and my friend and muttered something about us under her breath."
The other client reports a verbal attack on an Indian woman with a child who was playing, the day after the Christchurch massacre. "The lady with gray hair came out of the kitchen and shouted at her voice in a very angry manner."
On Google reviews, Christine McKenzie writes: "The worst – people behind the pulp you'll ever meet – Do not try to go there!"
The cafe gets several nods for his pies (Karyn Cullingford allegedly was on the fifth and second place in the boutique boutique of 2012 and 2013 Bakels New Zealand's Top Awards).
But comments like "inconvenience" and "the desire to have a zero option" are far more common. Marc Archbold says: "Super-hostile, rude, sluggish service, cold, dangerous ice entrance."
"We should continue to travel so I went to ask if I could move to a place to take," writes Christchurch woman. "It struck the nerves for the owners, and their abuse was insane, the bags they threw me and they told me to pack their own food. The chip shop does not last for 45 minutes … My husband came because he heard confusion and we we were pushed and thrown out of the store, the locals heard them screaming at us and told us that this was happening at least once a week.
Stop giving these terrible people a job, they're out of control! "
The other buyer says, "Probably the most naughty, rude and paranoid. When asked when pies were made, the lady immediately entered the mode of attack. The simple answer is simple, not her place, and she will never return."
Poor criticisms continue and continue.
How can the trade survive such criticisms?
Perfectly good, it turns out.
Company office bills take over coffee shop in 2010
The Springfield Cafe pointed out the Herald in 2016, in the title "Fawlty Towers in New Zealand" – in which the fearless Kurt Bayer tried food and service for himself. He was prepared to meet with what the modern online reviewer called the "most abusive woman in New Zealand," but he thought the owners were brilliant and useful if he was "average".
That same year, the Cullingfords were also featured in a nine-minute video released by an angry buyer waiting for an hour (their version) or half an hour (owner's) for chip harvesting. It's a big sound exchange that makes John John go to the imaginative restaurant owner (you can look at it here, Warning, Language).
Still, through all the heroic bad publicity, Springfield Cafe remained in business at its place on the tourist trail. Like the fictional Fawlty Towers, it's a survivor.
The police and Cullingford did not immediately return the calls for comment.