Ljubljana, April 7, 2019 at 12:00 | Updated 14 hours ago
The strong exchange of banks since 2016 is constantly slowing down and the Bank replaced 8.9 percent of customers in 2015 and 3.5 percent last year. The main reasons why customers decide to replace are lower costs or better terms of business and lending, according to the latest Valicon All Finance study.
The survey, which in the first quarter of this year followed the banking customer transition and their habits, points out that the number of mobile banking users in Slovenia has more than doubled in the last three years.
If in 2016 the mobile bank was used by 24% of customers, this year it jumped to 51%.
Mobile banking customers continue to use the most classic banking services. The debit card holds 91%, the online bank is 76%, the limit is 71%, and the credit card accounts 64% of the client. In bank deposits, they have 18% of the money, while the loan involved 36% of the respondents.
According to a study conducted by Valicon on the online panel platform that has been tracking more than 10,000 Slovenian banks' clients over the past five years, Abanka, Addika, Intesa Sanpaolo, Radnička štedionica, Sberbank and Gorenjska Bank had more incomes than shifts last year. Following the strength of the brand, NLB first followed the Savings Bank, Nova KBM, Abanka and SKB.