As my wife and I discovered this week, Google and uBreakiFix are simply not ready for the services of broken Google Pixel 3 and Pixel 3 XL devices. While they are not, you might want to be more cautious than usual to prevent us from happening …
This week I have a horrible text message from my wife – the one that all tech fear makers. Her Pixel 3 XL met with concrete and made a bad first impression, breaking the rear glassThe gorgeous "No Pink" glass is now the shell of his former self. We were grateful for being well informed about our ability to do, but it was not so good.
The Google Store repair site was our first destination, but does not claim to offer Pixel 3 or 3 XL fixes. Not a good sign. Faced with this, we immediately turned to Google Store support to find out more. After they got full runaround, they finally laid off us, saying to contact uBreakiFix.
At this time, Google's official repair warranty support website was not listed any repairing objects for Pixel 3, but since uBreakiFix has been added to the list. They have partnered with Google for a long time and offer simultaneous repairs of their original Pixel and Pixel 2 phones. We have a nearby place in New Orleans, so it was the next destination.
We have booked a network repair meeting and come out. Before we arrived, the uBreakiFix store invited us not to give us the same service but will still have to estimate the damage. After evaluation, they gave us a $ 110 price and promise to call us when the parts were, probably within two weeks.
Today, three days later, he welcomed the call to inform us that uBreakiFix has no idea when the required parts will come. The only Pixel 3 part that you could get is the battery.
Long story short: Google does not repair fractured Google Pixel 3 and Pixel 3 XL completely yet, and instead sends people to uBreakiFix. Our local uBreakiFix is currently out of stock and it is not expected to get repair components – for the foreseeable future – except for the battery – for Pixel 3 or Pixel 3 XL. This means that my wife's new phone is currently damaged without recursion. (The second National Puls Repair Service can also fix Pixel 3 devices, but currently only in San Francisco.)
This is not a lonely case. There are a bunch of reports on users who can not repair the uBreakiFix device again. One report requires a one-month period to repair the device. Other quotes from uBreakiFix as not to be able to get the required glue to reattach the back of the glass. This is obviously a widespread problem.
update: The representative of uBreakiFix came up with a comment, clarifying the post-delay situation, including the current storage method for service devices.
Full transparency is temporarily limited by the quantity of OEM Pixel 3 and Pixel 3 XL screens and we expect these parts to be available at uBreakiFix for simultaneous repairs in the coming weeks. To clarify, uBreakiFix stores are currently able to transfer those parts from our distribution center overnight, which is what you and your readers expect until you have an appropriate offer in each store, which will enable us to provide simultaneous service these devices. We've presented this process to all of our stores and we want to make sure your readers know they can get their Pixel 3 and Pixel 3 XL devices.
It's interesting to me that this delivery option overnight is not mentioned in our local store, but it coincides with the positive uBreakiFix experience that some readers cite in the comments. If you find yourself in a fractured device, give the local uBreakiFix an opportunity and mention the nightmare if you do not.
The company's representative uBreakiFix said he would update me when the same-day fixes were available.
A lot of detection: uBreakiFix also included an offer for free repair of my wife.
(To make it clear if you have a problem with your Pixel 3 that is not a casualty and covered by a warranty, Google's customer service was generally fine with meeting that customer needs – I'm talking about the detected vulnerability if that was not apparent.)
All in all, this is a bad customer service for a company trying to sell a phone that is made of fragile glass at a premium price that is likely to be premium. It is likely to be removed soon, but for now, it's not a good time to become the owner of Pixel, who has done this quite a common mistake. Put your case on your Pixel 3 or Pixel 3 XL if you do not want this to happen to you.
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