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How to file a complaint with the Walmart security plan



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Submit a complaint online at anytime on Walmart.com/protectionOpens in a new window.

  • Have the receipt and the item covered with you
  • Many statements are approved at the moment. In other cases, a specialist will guide you through the next steps
  • We will repair your item. If we can not repair it, we will send you a replacement or we will refund you for one

If you need assistance with registering or filing a claim for a Product Support Plan purchased before August 1, 2018, contact the Walmart Product Support Service at 1-877-968-6391. This phone number is only for product support plans purchased before August 1, 2018. For plans purchased after August 1, 2018, visit Walmart.com/protection Opens in a new window for assistance.

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