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Update to the latest version of Skype



To update:

  1. Check which Skype version number you are using on your desktop or mobile phone.
  2. If you are on version 7 or earlier, select the link for your platform below to download the latest version:
  3. We will take you through the installation process of the latest version of Skype.

Learn more if you use Skype for Windows 10.

Frequently asked questions about the update

Why should I update to the latest version of Skype?
Skype is always making improvements, such as better quality, better reliability and greater security. Because we want everyone to experience the best that Skype has to offer, we are withdrawing previous versions.

Do I have to update at the latest version?
Yes. Support for Skype version 7 and later will end on November 1, 2018 on desktop devices and November 15, 2018 on mobile devices and tablets. Once the support is complete, we will begin to request updates to the latest version.

How can I view the history of the previous chat after the update?
For Mac, Windows 7 and laterWhen you update the Skype app on your device, you will be able to access the chat history of the last year. The oldest one-year history is stored only locally on your computer and is not backed up to the cloud. We recommend that you export the history file from Skype and save it to your preferred storage location.

To find the history file:

  1. Select the top menu menu button button, then select settings.
  2. To select messaging.
  3. To select Export chat history.
  4. We will take you through the steps to export the history.

For Android and iOSWhen you update the Skype app on your device, you will be able to access the chat history of the last year. The previous chat history may not be available after the update.

For users of Windows XP and Vista, you will need to upgrade your operating system to Windows 7 or later to continue using Skype on the same device. You can also access Skype on a supported device.

If I have Skype on Windows XP or Vista, how can I keep the chat history?
You can export a copy of the chat history:

  1. To select Tools > Options.
  2. To select private life.
  3. Select the Export chat history button.
    Export chat history button
  4. Choose a location to save the file, then select To save.

You can use the CSV file with any spreadsheet program, such as Microsoft Excel. Please note that some contents, such as multimedia files, are not exported; Shared URLs and similar content are exported to XML tags; some messages may be split into separate lines due to formatting issues.

Why are my contacts, history and credits completely missing after the update?
Make sure you have logged in to the latest version of Skype with the same Skype credentials you used on an earlier version for Skype.

What do I need to run Skype?
Learn more about system requirements and supported platforms. If your system does not meet the requirements to run the latest version of Skype, you may lose access to some of your previous conversation history stored locally. You can retrieve the history of recent conversations by logging in to Skype on an operating system supported on another device.

Is the Skype update free?
Yes. You can download and install the latest version of Skype for free.

I tried to update, because my Skype still looks the same?
Check the steps at the beginning of this article to make sure you've upgraded to the latest version of Skype. If not, try the update process again.

Where can I find more information on the latest version of Skype?
Visit skype.com to learn more about all the latest features available on the latest versions of Skype.

Skype was installed by my IT administrator. What should I do?
Learn more about how to update your Skype application.

We are continually releasing updates to our application based on customer feedback. See the notes on the desktop and mobile version for the latest updates.

As we continue to add improvements, we want your suggestions and ideas to provide new features that you will enjoy. We can not wait to receive your feedback!


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